Terms Of Service

Last updated on September 8, 2026.

We're GetThingsRight ("we", "us", or "our"), a company registered in Canada, and these Terms and Conditions of Sale (our "Terms") form a legally binding agreement between you and us.

Key Definitions

"Services" means all products and services provided by us that link to these Terms, including our application ("GetThingsRight", our "App" or "Application"); and the content provided, generated, or made available for or in relation to our Services (our "Materials").

"You" ("your", the "customer", or the "user") means any individual using our Services, including any employees, agents, contractors, or other persons accessing our Services through your account ("Account") or with your authorization.

"Using our Services" means interacting with our Services in any way, including: creating an Account, making payments, submitting User-Generated Content accessing, browsing, providing or transmitting any other information, content, materials, or instructions through our Services, integrating with our Services, or doing so directly or through automated tools, scripts, software, or third-party applications.

Agreement to These Terms

By using our Services, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced and expressly incorporated within, and you consent to electronic communications and contracting as permitted under applicable laws. If you do not agree, you may not use our Services.

Our Services are intended for users aged 18 or older, or above the age of majority in their jurisdiction, whichever is higher. Persons below this age may not use our Services. If we become aware that a user is below the required age, we may suspend or terminate their access to our Services immediately and without liability.

By using our Services, you acknowledge and agree that:

• you are at least 18 years old (or the age of majority in your location, whichever is higher);
• you have the legal capacity to enter into these Terms, and if you are representing an organization or other legal entity, you have the authority to bind that entity;
• the information you provide to us is, and will remain, accurate, complete, and current;
• and you are not located in, ordinarily resident in, or organized under the laws of any jurisdiction subject to comprehensive sanctions or embargoes, and you are not a blocked, denied, or otherwise restricted party under applicable sanctions or export control lists.

If you do not meet these requirements, you must not use our Services.

Conditions of Use

By using our Services, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

• Modify, copy, prepare derivative works of, decompile, or reverse engineer any Materials, software, or content provided through our Services, including User-Generated Content, without prior written permission from us.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notations on any Materials, software, or User-Generated Content available through our Services.
• Transfer, distribute, or "mirror" any part of our Services' Materials or User-Generated Content to another server or person without explicit authorization from us.
• Use our Services in a manner that knowingly or negligently disrupts or abuses our networks or any other services provided by us.
• Transmit, distribute, or post any harassing, indecent, obscene, fraudulent, or unlawful material through our Services.
• Use our Services in violation of any applicable local, state, national, or international laws or regulations.
• Engage in unauthorized advertising or spam activities using our Services.
• Harvest, collect, or gather user data, including User-Generated Content, without the explicit consent of the user or in violation of our Privacy Policy.
• Use our Services in a manner that infringes, misappropriates, or violates the privacy rights, intellectual property rights, or other rights of our company or any third party.
• Submit any User-Generated Content through our Services that is defamatory, infringing, or otherwise unlawful, or that violates the rights of our company or any third party.
• Use automated scripts or technologies, including bots or data mining tools, to access, scrape, or extract data from our Services without explicit consent from us.
• Attempt to gain unauthorized access to any portion of our Services or any related systems or networks.
• Engage in any conduct that restricts or inhibits any other user from using or enjoying our Services, or which, in our judgment, exposes our company or any of its users to any liability or detriment of any kind.
• Access, use, export, re-export, transfer, or otherwise make available our Services or any underlying software, technology, or content in violation of any applicable export control, trade, or economic sanctions laws.
• Hide or misrepresent your identity, including by using false names, impersonating others, or concealing your status as a sanctioned or restricted party.
• Take advantage of any feature or functionality that a reasonable person would consider to be an obvious omission, bug, or error.
• Attempt to circumvent or bypass any functionalities, restrictions, usage limits, paywalls, geo-restrictions, or access features of our Services.

Failure to comply with these limitations may result in the suspension or termination of your access and rights to our Services, as well as any other legal remedies available to us.

Changes to Our Terms

We reserve the right to amend, remove, or vary these Terms at any time. Non-material changes may be effective immediately. For material changes, we may require you to re-accept the Terms to continue using our Services. We will provide you with reasonable notice as legally required, by any reasonable means, and such changes will become effective after the notice period. Changes required by applicable law or emergency may take effect immediately regardless of materiality.

Your continued access to or use of our Services after the effective date of any modifications constitutes your acknowledgment of and agreement to be bound by the revised Terms.

Your Statutory Rights

Every clause in these Terms applies in full, except where a mandatory provision of applicable law requires otherwise. Nothing in these Terms limits, excludes, or modifies any mandatory rights, protections, or remedies you may have under the laws that apply to you.

Your Account

You may need to create an Account to access all or part of our Services. Your username and password are for your personal use, and you must ensure that your Account information is accurate. If you believe your Account information requires updating, or if you experience problems accessing your Account, contact us.

Our Access to Your Account

From time to time, we may need to access your Account to provide or support our Services, to investigate potential violations of these Terms, to respond to legal requests, or to protect the security and integrity of our Services.

Account Security

Although we make commercially reasonable efforts to keep our Services secure, you are solely responsible for maintaining the security of your Account and any password(s) used to access it. You agree to: (a) use strong, unique passwords; (b) not share or disclose your password or access credentials to any third party; (c) implement additional security measures we may offer, such as two-factor authentication, if available; and (d) notify us immediately if you suspect any unauthorized access to your Account or other security breach, take all necessary steps to terminate the unauthorized use, and provide us with your full cooperation and assistance to terminate, rectify, and prevent further unauthorized use. We reserve the right to require you to change your password or implement additional security measures if we believe your Account security may be compromised.

We are not liable for any loss, damage, or consequences arising from: (a) your failure to comply with these security obligations; (b) unauthorized access to your Account; or (c) any actions taken through your Account, whether or not authorized by you.

Account Deletion

If you wish to delete your Account, you can do so at any time through your Account settings, or by reaching out to our support team.

Before we can complete your account deletion, you will need to settle all outstanding payment obligations to us. Once the account deletion process is complete, we will send you a confirmation email.

Account Suspension and Termination

We reserve the right, at our sole discretion and without liability, to the maximum extent permitted by applicable law, to suspend, terminate, or delete your Account, restrict access to our Services, or take any other appropriate measure with immediate effect for reasons including but not limited to:

• Your use of our Services poses a security risk to us, our Services, or any third party.
• Your use of our Services may adversely impact us, our affiliates, partners, or customers.
• Your use of our Services may subject us or our affiliates to liability or breach under any applicable law.
• Your use of our Services may be fraudulent, abusive, discriminatory, or illegal.
• Your use of our Services may disparage or devalue our reputation or goodwill.
• You have not fulfilled your payment obligations to us, whether arising from use of our Services or any other services we offer.
• You are in breach of these Terms, including any representations and warranties.
• You become subject to a petition in bankruptcy or any other proceeding relating to insolvency, cessation of business, liquidation, or assignment for the benefit of creditors.
• There has been unauthorized use of our Services.
• We are requested to do so by any legal or public authority under any applicable law.

Where the issue is capable of being remedied and immediate action is not reasonably necessary, we will give you prior notice and a reasonable opportunity to remedy it before we suspend or terminate. We may act immediately and without prior notice where we reasonably consider it necessary, including in cases of fraud, security risk, unlawful activity, legal or regulatory requirements, or repeated failure to remedy.

Upon suspension or termination, any license rights granted to you under these Terms will terminate immediately, all outstanding payments due to us shall become immediately due and payable, and we may delete your data in accordance with our Privacy Policy. We may, at our sole discretion, apply any credits, prepayments, or other amounts owed to you toward fulfillment of such payments.

You may appeal our decision by contacting us. All appeals are subject to our review and may not be available in all circumstances.

Pricing, Taxes, and Fees

Unless stated otherwise, all prices displayed on our Services are in United States Dollars (USD) and are exclusive of sales tax where applicable.

If we discover an obvious pricing error before processing your payment, we reserve the right to correct the error and inform you of the correct price. In such cases, you will have the option to proceed at the correct price or cancel.

If you qualify for tax-exempt status, you must provide valid documentation for verification. We may reject documentation that cannot be verified, and any unapproved purchase will be subject to applicable taxes.

We reserve the right to adjust taxes or fees to comply with legal changes, with notice where required.

Payments

Our website accepts payments using:

• Visa
• Mastercard
• Apple Pay

Depending on the payment method you choose, additional costs and conditions may apply. We reserve the right to modify available payment methods with appropriate notice.

If you choose a payment method that involves additional fees, such as currency conversion or installment fees charged by your bank or payment provider, those fees will be clearly indicated before payment confirmation where known to us. We do not impose hidden surcharges.

Payment Processing

Payments are securely processed by licensed third-party payment providers:

• Paddle

By providing payment information, you authorize the relevant payment provider to store and process it; you authorize us to charge your selected payment method for the total amount displayed at checkout, any applicable recurring fees or subscriptions, and any additional amounts expressly agreed by you; and you confirm that you are authorized to use the selected payment method and that the billing information provided is accurate and up to date.

Although payments are processed by third parties, we remain responsible for fulfilling our contractual obligations to you. For billing inquiries, please contact us using the contact details at the base of these Terms. For technical payment processing issues, you may also contact the relevant payment provider.

Failed or Unauthorized Payments

You must promptly inform us if your payment method is canceled, your payment details change, or you become aware of unauthorized use.

If we are notified that a payment method has been compromised or used without authorization, we will suspend further charges to that payment method pending clarification.

We reserve the right to suspend or terminate access to our Services if payment is not successfully completed, in accordance with the Account Suspension and Termination section.

Billing Errors

If we identify a clear technical or administrative billing error, we reserve the right to correct it. We will notify you before charging any additional amount and provide an opportunity to raise questions or dispute the correction. You may contact us at any time if you believe you have been incorrectly charged.

Billing Complaints

If you are dissatisfied with any payment or billing matter, please contact us so we can attempt to resolve the issue.

Subscriptions and Recurring Charges

Some of our products and services are available through subscription plans ("Subscriptions"). Subscriptions are personal, non-transferable, and non-sublicensable. They begin upon payment confirmation and automatically renew at the end of the selected term (for example, monthly or annually), unless canceled or automatic renewal is disabled. You must maintain an active Account in good standing to manage your Subscription.

The total price, applicable taxes, billing frequency, and renewal terms are clearly displayed before you complete your purchase. By signing up for a subscription, you authorize the charges associated with your chosen subscription, including any required taxes, to be applied to the payment method linked to your account. If payment is made by credit card, you agree that a pre-authorization may be requested for verification, and you consent to ongoing periodic charges aligned with the subscription term until the subscription is canceled or otherwise ends.

If a renewal charge fails, you agree that charges may be attempted on any backup payment method you have provided. Failed payments may result in the suspension of access until resolved, in accordance with the Account Suspension and Termination section.

If you fail to pay for your subscription, you agree to reimburse us for all reasonable collection costs we incur, including attorney fees and court costs. We may charge interest on unpaid amounts at a reasonable rate not exceeding the maximum rate permitted by applicable law.

We reserve the right to amend our subscription pricing, modify service offerings, discontinue features, or refuse subscriptions at our discretion. Any price changes will take effect at your next renewal, and we will notify you in advance in accordance with the Material Changes section of these Terms.

Features, usage limits, and device restrictions are determined by your selected subscription plan, as described at signup or as later modified with notice.

We may suspend or terminate your subscription if you materially breach these Terms or fail to make payment, in accordance with the Account Suspension and Termination section.

Canceling or Changing Subscriptions

You may upgrade, downgrade, or cancel your Subscription at any time through your Account settings or by contacting our customer support team. Changes take effect at the end of the current billing cycle unless otherwise specified. Downgrades or cancelations do not entitle you to refunds for unused portions, but you retain access until the cycle ends.

Free Services

We may offer free access to parts of our Services ("Free Services").

Free Services are provided at our discretion. We may change, limit, suspend, or withdraw any Free Service, or your access to it, at any time and without liability to you, to the maximum extent permitted by applicable law. Nothing we make available for free entitles you to its continued availability, or to any particular feature or usage limit.

Unless we expressly state otherwise, we do not provide support commitments for Free Services.

If your free Account remains inactive for an extended period, we may close it after giving you reasonable notice. Any other suspension or termination of Free Services is handled in accordance with the Account Suspension and Termination section of these Terms.

Money-Back Guarantee

We offer a one week money-back guarantee on your first paid subscription with us (the "Guarantee"). If you are not satisfied with our Services, you may request a full refund within one week of your initial purchase by contacting us using the details at the base of these Terms.

The Guarantee applies once per customer and to your first paid subscription only. Subsequent purchases, plan renewals, upgrades, add-ons, third-party charges, and any non-refundable taxes or transaction fees are not eligible.

We reserve the right, in our sole discretion, to refuse a refund where we reasonably suspect fraud, abuse of the Guarantee, or breach of these Terms.

Refunds will be processed to the original payment method within a reasonable time. Once a refund is issued, your access to paid features will end and any associated license rights will terminate immediately.

Third-Party Services

Our Services may include features, tools, and integrations (collectively, "Third-Party Services") that rely on, are built by, are connected with, or are supported by companies that are independent from us. By using Third-Party Services, you agree to comply with the applicable terms and conditions, usage rules, and policies of the respective providers.

We do not endorse, are not liable for, and make no representations or warranties about any Third-Party Services. We have no control over these services and are not responsible for how they work or what they do. If a Third-Party Service stops working or changes how it connects with our Services, we may need to discontinue that connection without liability to you, to the maximum extent permitted by applicable law.

Where an issue with our Services originates from a Third-Party Service, our responsibility is limited to using commercially reasonable efforts to resolve or mitigate the impact on our Services. We are not obligated to fix, replace, or compensate for failures, outages, or changes caused by Third-Party Services, except where required by applicable law.

By using our Services, or any Third-Party Services in connection with our platform, you agree not to hold us responsible for any issues that arise directly from those Third-Party Services, to the maximum extent permitted by law.

AI Powered Features

Our Services include features and tools that incorporate artificial intelligence, machine learning, or related technologies ("AI Features"), which you may use at your discretion to perform or complete tasks within our Services.

By using our AI Features, you acknowledge and agree that:

• Some of our AI Features may rely on or be supported by Third-Party Services. Where this is the case, the terms set out in the Third-Party Services section of these Terms apply.
• Content generated using AI Features constitutes User-Generated Content and will be treated as such under these Terms.
• AI Features may generate automated outputs based on probabilistic models and may produce inaccurate or incomplete results. You are responsible for reviewing and verifying all outputs before relying on them.
• Your use of AI Features may be subject to additional terms and conditions, which will be made available at the time of access or use.

Limitations of AI Features

We do not guarantee the accuracy, reliability, or suitability of AI Features for any particular purpose and, to the maximum extent permitted by law, disclaim all liability for any errors, inaccuracies, or damages resulting from their use.

Service Updates and Changes

We may update, modify, or improve our Services from time to time. These updates may include technical adjustments, security enhancements, performance improvements, changes to features, or adaptations required to comply with legal or regulatory requirements. We reserve the right to implement updates at any time and for any reason, whether temporarily or permanently, with or without notice, and without liability to you or any third party, to the maximum extent permitted by applicable law.

You acknowledge that our Services may contain errors, bugs, or interruptions. We have no obligation to provide notice of, or correct, update, modify, maintain, or repair any aspect of our Services, except as required by applicable law.

Discontinuation

We reserve the right to suspend or discontinue all or part of the Services where reasonably necessary for legal, security, operational, or business reasons. Where practicable, we will provide reasonable notice before discontinuing a Service.

Temporary Interruptions

We aim to keep the Services available and reliable. However, the Services may occasionally be unavailable due to scheduled maintenance, updates, technical issues, or circumstances beyond our reasonable control. We are not liable for any loss or damage arising from temporary interruptions to the Services, to the maximum extent permitted by applicable law.

Automatic App Updates

If you install our App on your device, you agree that the App may receive automatic updates where this function is enabled in your device settings. These updates may be required to ensure security, performance, or continued compatibility.

Data Processing

By accessing our Services, you acknowledge our collection and analysis of usage metrics, service interaction patterns, and operational data across our user base in accordance with our Privacy Policy and applicable data protection laws. We may aggregate and anonymize this information for analytical purposes, research, product development, and industry insights. All such aggregated and anonymized data, once processed to remove identifying characteristics, becomes our proprietary information and may be utilized, disclosed, or published at our discretion. This aggregated data will not include information that could reasonably identify you as an individual user. Additionally, we reserve the right to leverage non-identifying information you provide through the Services to enhance functionality, promote our services, optimize user experience, and refine our service offerings.

Intellectual Property

We retain sole ownership of all intellectual property ("IP") rights in and to our Services, our Materials, and any proprietary rights inherent in and to our Services. These rights are protected by international intellectual property laws and treaties and apply worldwide.

Nothing in these Terms shall be interpreted as transferring to you any rights, interest, or title in our company or Services, except as explicitly stated in these Terms.

Subject to your compliance with these Terms and any payment obligations you have to us, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services solely for your personal or internal business purposes.

All rights not expressly granted to you are reserved by GetThingsRight and its licensors.

Use of Our Brand and Materials

If you publicly publish or distribute materials generated by or exported from our Services, you must include reasonable attribution to us, such as a visible credit or link to our website, unless we provide specific attribution guidelines, in which case those guidelines apply.

You may refer to our company name and brand in a factual and truthful manner. You must not use our name, logo, trademarks, or other brand assets in any way that implies endorsement, sponsorship, or affiliation with us without our prior written consent.

Copyright Infringement Notice

We respect the intellectual property rights of others, and we ask that everyone using our Services does the same. If you believe that your work has been reproduced on our Services in a way that constitutes copyright infringement, please let us know using the contact details at the base of these terms.

If your claim relates to content posted by another user on our Services, you may wish to contact them directly before submitting a formal claim. It may be a simple misunderstanding that can be resolved without formal legal process.

By submitting a copyright infringement claim, you acknowledge that making a false claim could make you liable for any resulting damages under applicable law. If you're unsure whether your claim is valid, we recommend that you seek legal advice before proceeding.

User-Generated Content

"User-Generated Content" refers to any content, materials, information, feedback, ideas, suggestions, feature requests, reviews, or communications that you submit, post, upload, share, or otherwise provide to us or through our Services, whether publicly or privately.

By submitting User-Generated Content to us or through our Services, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy. This includes, without limitation, the right to use feedback, ideas, suggestions, and feature requests to develop, improve, and promote our Services without any obligation or compensation to you.

You retain your intellectual property ownership rights over your User-Generated Content. By submitting User-Generated Content, you represent and warrant that you own or have the necessary rights, licenses, and permissions to grant the license above, and that your content does not infringe, misappropriate, or violate the rights of any third party.

We reserve the right to review, edit, refuse, or remove any User-Generated Content at our sole discretion and without notice.

Content Published on Our Platform

Where you use our Services to publish content on our website or platform, the license you grant us for that content can be terminated at any time by deleting it. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or sponsored content has been discontinued by us.

Accuracy of Materials

We aim to ensure that all information found on our Services is accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct such errors and update information at any time. We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

App Presentation

We make reasonable efforts to ensure that feature descriptions, screenshots, and other representations of our Services are accurate at the time of publication. However, as our Services are subject to ongoing updates and improvements, certain features, interfaces, or functionality may change over time and may differ from published descriptions.

Feature Availability

Feature listings on our Services reflect current availability at the time of publication. We make reasonable efforts to remove or update feature listings that are no longer available, but occasional discrepancies may occur. The display of a feature does not constitute a guarantee of ongoing availability.

Links

We may provide links to third-party websites, applications, or resources ("Linked Sites") for your convenience. However, we don't control, review, monitor, or endorse these Linked Sites or their content, and we can't make any promises about their availability, accuracy, reliability, or suitability. When you access and use Linked Sites, you're doing so at your own risk, and we won't be responsible for any damages or losses that arise from your use of or reliance on any Linked Site.

We reserve the right to remove or disable links to any Linked Site at any time without notice or liability. When you access any Linked Site, you acknowledge that you're leaving our platform and that different terms of use and Privacy Policies may apply to your use of those Linked Sites.

Events Outside Our Control (Force Majeure)

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by circumstances outside our reasonable control ("Force Majeure Events"). Force Majeure Events include, but are not limited to, acts of God, natural disasters, internet outages, cyberattacks, strikes, and failures of third-party services.

Miscellaneous

Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall remain in full force and effect.

If the removal of a provision materially affects the balance of rights and obligations under these Terms, we may amend the affected provision to the extent necessary to make it lawful, while preserving its original purpose as closely as possible.

Waiver

No waiver of any breach, default, or right under these Terms shall be effective unless expressly made in writing and signed by an authorized representative of the waiving party. Our failure or delay in exercising any right or remedy under these Terms shall not operate as a waiver, impair future rights to strict performance, or affect any other available rights or remedies.

Entire Agreement

These Terms, together with our Privacy Policy and any mandatory pre-contractual information, form the agreement between you and us regarding our Services. They replace any prior discussions or communications relating to the same subject matter.

Nothing in these Terms limits or excludes any rights you have under applicable consumer protection, unfair commercial practices, or data protection laws. If any information we provide to you before entering into the contract is required by law to form part of the contract, it will remain binding.

We may update these Terms in accordance with the "Changes to Our Terms" section. We are not bound by any other term or condition you propose in any correspondence, purchase order, or document, regardless of whether we expressly object to it. Any other changes must be agreed in writing.

Notices

You may contact us at any time using the contact details at the base of these Terms. Where these Terms require notice in writing, email is sufficient unless mandatory law requires another method. A notice is considered received when it is sent, provided there is no indication that delivery has failed.

We may send notices to you using the email address associated with your Account or any other contact details you have provided. You are responsible for keeping your contact information accurate and up to date.

Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior written consent, unless such transfer is permitted by applicable law.

We may transfer our rights and obligations under these Terms to another company, including in connection with a merger, acquisition, corporate reorganization, or sale of assets. If we do so, we will ensure that your rights under these Terms are not reduced as a result of the transfer. Where required by law, we will inform you of such transfer.

Interpretation

In these Terms, "including" means "including but not limited to."

The authoritative version of these Terms is the original English (US) version, which shall prevail over any translation in the event of a conflict. Any translations are provided purely for convenience, and we are not responsible for errors or inconsistencies in them.

Headings in these Terms are for convenience only and do not affect the interpretation of any provision.

Survival

Any provision of these Terms that by its nature or express terms should survive the expiration or termination of these Terms will survive, including any accrued rights and obligations.

Contact Information

Please direct all communications regarding these Terms to:
contact@getthingsright.com